Return and Refund Policy

At YourPal, we strive to provide our customers with high-quality blood pressure and blood sugar devices that meet their healthcare needs. We offer a returns/replacement policy to provide quality-oriented customer services where there is genuine damage or fault in the devices.

Please read the following guidelines carefully :

Eligibility for Returns:

• Returns are accepted within 5 days from the date of purchase.
• Products must be in unused and undamaged condition, with all original packaging and accessories included.
• Returns must be accompanied by proof of purchase, such as a receipt or order confirmation.

Defective or Damaged Products:

• If you receive a defective or damaged product, please contact our customer service team immediately.
• We may request evidence of the defect or damage, such as photographs or a detailed description.
• Upon verification, we will provide instructions for returning the product.

Change of Mind:

• If you change your mind about your purchase, you may return the product for a refund or exchange in case the purchased product is applicable for refund or return.
• The product must be returned in its original condition, with all packaging and accessories intact.
• Please note that return shipping costs may apply, and original shipping charges are non-refundable.

Refund Process:

Once we receive your returned product and verify its eligibility, we will process your refund if the replacement of the product is not feasible in certain cases.

Refunds will be issued if any, to the original method of payment within 14 business days.

Please allow additional time for the refund to appear in your account, depending on your financial institution.

Exclusions:

Certain products may not be eligible for return or refund due to hygiene or safety reasons. These products will be marked as non-returnable on our website.

Contact Us:

If you receive a defective or damaged product, please notify us within 48 hours of delivery by emailing us at support@yrpl.com or by calling our customer care hotline at +91- 9773306267. Our customer care team may reach out to assess the condition of the product.

All policies are subject to change. For the latest updates, please visit www.yrpal.com YourPal reserves the right to update or modify this returns and refund policy at any time without prior notice. Please refer to our website or contact customer service for the most current information.

Thank you for choosing us. We appreciate your trust in our products, and we are committed to your satisfaction.